- Every active BALL transaction has a designated Concierge Officer tracking milestone deliverables.
- Milestone payments are only disbursed after physical engineering certification.
- Formal escalation channels ensure direct management intervention within 24 hours.
- All transaction documentation is archived in your secure client portal.
Active Deal Support & Milestone Inquiries#
If you have already reserved a property or entered an installment payment plan through BALL, our Client Operations team actively monitors each milestone phase:
- Milestone Verification: Before any installment payment is requested, our field engineers inspect the site to verify that the developer completed the contracted milestone (e.g. foundation casting, carcass completion, or interior MEP fitting).
- Payment Receipts & Invoicing: Automated digital invoices and developer receipts are issued within 24 hours of funds clearance.
- Allocation Letters & Deed Preparation: Track the statutory drafting of your Deed of Assignment and Contract of Sale.
Escalation & Dispute Prevention#
If you encounter any unexpected developer construction delay or have questions regarding contractual terms, email escalations@ballers.ng with your property reference ID. Our Head of Advisory and legal counsel review all escalated matters with a guaranteed 24-hour resolution protocol.
Always quote your unique Property Allocation ID in your email subject line when contacting transaction support for immediate record lookup.
Need direct guidance on Contact Us?
Our property advisors and legal verification specialists are on standby to guide you through property assessments, title due diligence, or structured milestone contracts.